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Product Questions

Hide & Seek Safari Junior (plush)



Q: Do the wands for the Juniors work with the regular Hide & Seek Safari animals?
A: No, the green wands work only with all Junior animals. The brown wands work with all regular H&SS animals. The  regular and the Junior are two different creatures and their wands are not interchangeable.

Q: My animal is not responding even though the wand is showing the red light each time I press the button?
A: This is due to one of three things:

     1 - If you have one of the 2010 models, the auto-shutoff feature accidentally was programmed with a grumpy animal setting. If you leave the animal on longer than 15 minutes and the auto-shutoff turns it off, the animal becomes saddened at not being found and refuses to play. Just turning it off and back on fails to reset it as it should. Instead, turn the switch to demo, wait 20 seconds, then switch it back on. It should work fine once again. The 2011 model will have this grumpiness corrected.

    2 - The problem may simply be due to dead batteries or poorly seated batteries. Pull out the battery box from the back of the animal, open it and replace dead batteries.

    3 - If it's not the first two scenarios, then we need to look into it more closely. Call 1-888 -874 - 3353 or fill out the contact form on our website and describe the problem. We'll call you back as soon as possible with a solution.


Hide & Seek Safari



Q: What do I do if my Hide & Seek Safari toy stops working?
A: READ THIS FAQ and try the checklist below to get it working or at least diagnose the problem.

Q: How do I turn on the wand/animal?
A: There is a power switch on each. Simply turn if from Off to On. If you have red button wand, simply press the red button and hold it. For a red button monkey, press it once to turn it on, press and hold for 3-5 seconds to turn it off.

Q: My animal worked fine yesterday, but now it doesn’t!
A: Check to see if the animal was left on overnight. Leaving it on for long periods of time drains the battery. Try replacing the battery with a new fresh one. If you have a 2nd edition monkey (red button), that has an auto shutoff so just replace the battery.

Q: My Monkey’s head/leg/foot/hand/tail fell off!
A: While this is a rare occurrence, this can happen. Email us here and we’ll see what we can do to fix the problem.

Q: My Animal or Wand is not working. Help!
A: Ok, follow thru this CHECKLIST to diagnose and fix the problem.
1. Turn the wand on. Do you see a green light? Then you have power. If no green light, replace the batteries and try again. If still no green light, go to step 5.
2. Now pull out some metal car/house keys. Jingle them at the end of the wand. Do you see all 4 lights lighting up? If so, your wand is probably fine. If not, go to step 5.
3. Now turn on the animal. If your wand lights up but has no sound, your animal is fine, but the wand may have a problem. Try pressing a paper clip into the small hole under the green light on the wand. If still no sound, try twisting the wand while holding a hand on each end. If still no sound, go to step 5.
4. If the wand doesn’t light up after you turned on the animal then replace its’ battery with a fresh 9V. If the wand still doesn’t respond, then your animal has a problem.
5. Fill out our Contact Form with your mailing address and contact information, approximate date of purchase, a description of the problem and your results from this checklist. We’ll contact you with instructions on how we will repair or replace your wand. If you do not include the above information we will not be able to respond to your request accurately. Please be sure to enter all of the necessary information before submitting the form. Thank you.

Q: What if I tried everything here and can’t get it to work?
A: Email us your name, address and phone number. Describe your problem, the results of how you tested it and we’ll either call you or email you back with instructions for repair or replacement.

Q: Can I use multiple wands/animals at the same time?
A: Absolutely. As many as you like. All wands will find any of the animals.

Q: I bought a dual wand pack and one wand works fine, but the other has no sound/crazy lights/no lights, etc.
A: email us using our contact form

Q: Is this product safe for my child?
A: Yes it is! You can find our CPSIA conformity certificates available for online viewing hereon the site under the Safety tab.


Covert Action


Q: What happens in the 3 team Alternate Version if the first shot targets a Cleaner?
A: Excellent question! Here’s how that would play out.
1. Assume that a Green Cleaner shoots the Blue Cleaner.
2. Green Team asks all Green players if a Sniper exists. If yes, the Green team loses and flip up. A mole revealed gets a Plan card. The round continues for the remaining two teams. If no, then proceed to 3 as the Green Cleaner was right to take a shot.
3. The Blue Cleaner is now dead and out of the round. The remaining Red and Blue players continue to play while the entire Green team sits silent and does not participate. Once the next shot is fired, all is revealed. If no Sniper appears on the Blue team, then only the Green team can receive Plan cards. If a Sniper exists, the Green team loses and the winner of the shootout between the Red and Blue teams are the ones who receive Plan cards.

 

Shipping


Q: When will my order ship?
A: If your order is placed before 12:00 noon EST, it’s possible your order could ship out today. However, most orders ship out the next business day and are delivered by UPS.

Q: Can I get overnight shipping?
A: Not at this time. Perhaps in the future. We are currently working with the warehouse in order to know which product arrangements will include extra dimensional weight charges so we can offer this service soon.

Q: Can I get tracking information on my account?
A: Tracking information for UPS shipping will be sent as soon as the order is ready at the warehouse. This is usually received by the next business day.

Q: Can I ship to a PO Box?
A: Not with UPS as it does not deliver to PO boxes. Choose USPS in order to send to PO boxes.

Q: Do you ship to Alaska or Hawaii?
A: Yes, as long as your zip code is covered by UPS ground or 3 Day Select or USPS Priority/First class.

Q: Do you ship outside the US?
A: Yes, if your country or province is not in the list on the page where you fill out your shipping information, email or call us with the address and we will add it.



Retail Stores


Q: How do I find your games locally?
A: Simply key in your zip code to the Product Locator on each product page and you’ll see a list of stores in your vicinity.

Q: I own a store, how do I become a distributor of your products?
A: Simply use our contact form and our Sales Manager will get in touch with you.

Q: I’m an individual who loves your games, can I be a seller?
A: Simply use our contact form and our Sales Manager will get in touch with you.

Returns, Repairs and Miscellaneous Problems


Q: I’ve lost a piece to my game, can I get a replacement?
A: We stock and sell replacement parts for most of our games, simply email us using our contact form and we’ll help you.

Q: What is the return policy?
A: We do not accept returns. However, it’s important to us that you enjoy your R&R product. So if there is a defective part or problem whatsoever, please use our contact form and we will do our best to correct the problem.

Q: What if my product arrives damaged?
A: Please contact us immediately with the details and we will correct the problem.

Q: I have a rules question on a particular R&R game.
A: No problemo, simply email us your contact info and question using our contact form and someone will respond as soon as possible.



Inventor Submittals


Q: I’ve invented a new game. How do I get you to look at it for possible publication?
A: Simply email us using our
contact form and we will respond with instructions.

 

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